Privacy Policy

We may collect information you provide directly to us, including your name, business name, email address, telephone number, mobile number, account credentials, communications with us, and information submitted through assessments, contact forms, or the client portal. We may also collect device, browser, IP address, usage, and cookie-related information automatically when you use our website or portal.

We use information to operate and secure our website and client portal; create and administer client accounts; provide requested services; respond to inquiries; conduct readiness assessments; communicate about account activity, appointments, and service-related matters; prevent fraud; comply with legal obligations; and improve our services.

With your consent, Council Clubs may send transactional text messages to the mobile number you provide, including one-time passcodes (OTP) for identity verification, account security, and account-related notices. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance.

Mobile numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. Mobile opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes. We may use service providers to deliver messages and support our business operations, solely as necessary to provide those services and subject to appropriate confidentiality and security obligations.

We do not sell your personal information. We may share information with service providers that help us operate our business, such as technology, hosting, communications, scheduling, payment, analytics, and professional-service providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction such as a merger, acquisition, or asset sale.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

You may update certain account information through the client portal or by contacting us. You can opt out of transactional text messages by replying STOP; opting out may prevent certain security or account-verification features from functioning. Depending on where you live, you may have additional rights to request access to, correction of, or deletion of certain personal information, subject to applicable law and permitted exceptions.

Our website or portal may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Our services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Your continued use of our website, portal, or services after an update means you acknowledge the revised policy.

For questions about this Privacy Policy or our privacy practices, contact us at joe@councilclubs.com.